When will my order be ship out?
You will receive a confirmation email from VibrantJewelry.com once your order has been shipped. If you suspect that an error has occur on your order, kindly email us with your name and order number. A Vibrant Jewelry representative will reply within 24 hours. Top

How do I track my order ?
Every purchase will come with a tracking number from UPS or FedEx. You can track the delivery status of your purchase by imputing your Order ID number using the VibrantJewelry.com main page, or you can log into your account for more information on your order.
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When will my backorder arrive ?
In the case of back-ordered items, the goods will be delivered when stock becomes available. A Vibrant Jewelry representative will keep you updated on the status of your order. Top

My order never arrived.
Please double-check on the status of your order through www.fedex.com or www.ups.com, using the tracking number assigned. If you have reasons to believe that your shipment has been lost, kindly contact Vibrant Jewelry as soon as possible, with your name and order number. Top
 

How do I return my product?
All returns must include a Return Merchandise Authorization Number (RMA#). If you wish to return an item, please indicate the reason you are returning your product, and send your request here, Once you have received the RMA#, proceed to send the item to VibrantJewelry.com at:

Vibrant Jewelry
716 S Olive St
Los Angeles, CA 90014
United States of America. Top

When sending back your return, please include a copy of your invoice with the return, write the RMA#. number on the outside of the package and include a short note explaining the reason for your return. All merchandise should be returned to us fully insured. For your security, all returns are opened in the presence of two jewelry receivers who verify the contents upon their arrival. We can only refund merchandise that is received back within 30 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks. Refunds for orders paid by credit card can only be refunded to original credit card account. Refunds for orders paid by check, money-order or wire transfer will be refunded by check.

Clause: Apart from shipping charges, the customer is responsible for all duties and import taxes. Duties and import taxes are only applicable to certain countries. If incurred the duties/import taxes billing would be delivered by our carriers, FedEx or UPS either on the day of the package to be sent to the customer or in a few weeks thereafter. Top


Who are our Official carriers?
FedEx and UPS are our official shipping carriers.


When will I receive my shipment?
While we are committed to shipping orders within 1-2 business days, most orders are actually shipped the same day that you place your order. Order by 2PM PST on any weekday and in most cases your order will be shipped the same day. Special order items, custom engagement rings, personalized items, and some watches are shipped within one to three business days. Custom order items will have the expected shipping time listed in the description of that item. Though rarely a concern, when an item is out of stock you will be notified by e-mail of the expected delivery date. All orders are shipped fully insured and are packaged and checked in the presence of two employees. If there are any shortages, or if you feel that your package was tampered with, please call our friendly customer service staff. It is important that you save all original packaging materials in order for us to speedily process your claim. All merchandise is fully insured at no additional cost to the customer. Shipments are F.O.B. our Distribution Center, USA. Taxes, duty and import fees are solely the responsibility of the customer.
An 8.25% sales tax will be added to orders shipped to California State.  Top

Do you ship internationally?
Yes, we ship internationally. But, we'd like to stress that all delivery to physical addresses only as our shipping carrier Do Not deliver to P.O. Box or mailbox addresses. Top

What is the VibrantJewelry.com Return Policy?
We want you to be completely satisfied with your shopping experience at VibrantJewelry.com.
Hence, we offer a 30-day Money-back Guarantee from the date of purchase. Please read the details below:

All items need to be received by VibrantJewelry.com within 14 days of the issuance of the RMA number.

1. Upon receipt of the item, if you are not happy with your purchase and/or received your item with a defect and/or scratches, please email us within the next 48 hours to obtain a return/exchange authorization number (RMA#). An RMA# will no longer be valid after the 30 days period. (Sorry, we cannot refund freight, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions.)

2. Return the items in the original box with all original packing material.

3. For your own protection, you may wish to insure the item you are returning. If you choose not to insure and we do not receive the item - the liability is yours.

4 A re-stocking fee of 3% or US$15 (which ever is higher based on the cost of the item) plus shipping charges for returns/exchange of items will be incurred to cover our expenses.

5. If you think you may want to return your item, do not wear it. It is almost impossible to wear a jewelry item (for even short periods) without scratching or blemishing it in some way. If your returned item shows signs of being worn, we will be unable to refund your money as we do not sell used jewelry.

6. If you think you may want to return your item, do not have any of the links removed have it custom sized. Sized bracelets are not accepted for return.

7. Any item classified under "Special orders" is not returnable or exchangeable upon purchase. If an item is received in an imperfect condition, you may email us for the issuance of a RMA on the exchange/return.

8. After confirmation of shipping details, all items are insured before shipping out to customers.

Exchange Policy:
The exchange policy is the same as the return policy except for the following:1. Email to find out the availability of an optional model. 2. Enclose invoice with defect information or optional model number desired. Top

How do I find my product?
VibrantJewelry.com offers a wide selection of items from a vast variety of styles, divided into different categories according to style, brand, size, and price range. That's still a lot of stuff to sort through, so we created an advanced search engine to help you quickly find whatever you want. Top


How do I navigate the site?
Search
The easiest and fastest way to find something in any of our stores is to use the Keyword / Model number search located at the left side of each page, below the pull-down list categories. Search throughout the entire VibrantJewelry.com site, or use the pull-out list to limit your search to a particular style or accessory. You can search by the name of the product, or features of the item such as manufacturer, model, style, etc.
Browse
Our site is also a great place to browse. Click on any of the items listed on the left side of each page. Visit the veritable cornucopia of jewelry items or explore our What's New, What's In and What's hot lists. Enjoy a complete shopping experience without ever leaving your home! Top

Company Information
Established since 2002, Vibrant Jewelry aims to offer the largest selection of authentic hip-hop and fine jewelry online, at competitive prices whilst providing a safe and personalized service to each customer. The Jewelers that head Vibrant Jewelry, have been a strong presence in the jewelry industry for over 20 years! Our offices and factory are headquartered in Los Angeles, CA, however we have been doing business all over the world for many years. Our Mission is to provide you with Quality Merchandise at a price that can't be beat! We manufacture almost all of our jewelry, enabling us to offer you the lowest prices possible. 100% Satisfaction guaranteed on the quality of your merchandise or your money back.

VibrantJewelry.com is a privately funded company headquartered in Los Angeles, California. For more information about VibrantJewelry contact us at 1(800)507-2865, or by fax (213)622-4703, or leave your email at our Contact Us form, or by snail mail at:

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Mode of payment
We accept Visa, MasterCard, American Express, and Discover Cards.



Alternatively, Wire Transfer, Money Orders, and Cashiers Checks are also accepted. If you are paying by money order or cashier's check, please make it payable to “Vibrant Jewelry” and mail it to the following
address:

Vibrant Jewelry
716 S Olive St
Los Angeles, CA 90014
United States of America

We will send out your order once your payment is cleared.

If you are paying by Wire Transfer, please call us for more information on how to process your order.



You will receive our email once your payment is received and expect to receive your package within 4-5 business days.


Our promises

Competitive pricing
Vibrant Jewelry manufactures and stocks a huge array of  jewelry items and watches in our warehouse. With strong buying and manufacturing power, Vibrant Jewelry is able to secure the lowest prices possible. In addition, through our worldwide offices, Vibrant Jewelry keeps watch of global gold price fluctuations. All these savings are passed on directly to you! We believe that our prices are very competitive, if you find a better price, let us know, we guarantee to beat it!

Price match policy
Identical: The item must be identical.

Single Use: Discounts issued cannot be used with a price match.

Legitimate: The site must be a legitimate site, not ebay sites or yahoo sites that do not guarantee warranty. Sites which do not offer the original manufacturers' warranty &/or files off the serial number from the watches are also disqualified.

Criteria: Vibrant Jewelry does not match prices from physical stores as our focus is to provide the best prices amongst all Internet competitors. 

We do not match prices after an order has been placed, in all match price circumstances, the lower price has to be quoted before the customer makes the order.

After an order has been placed, we will not entertain any requests for match prices.
We reserve the right to verify the competitor's prices and availability before we confirm the final price.


To match price please click HERE

Large collection of Jewelry
Vibrant Jewelry manufactures and buys a large number of watches to cater to different people from different lifestyles. Our collection, which expands daily, currently has over 2000 models. If you do not find what you are looking for, kindly email us at: sales@vibrantjewelry.com with the model or the description of the item you desire. Our staff is eager to help.

Secure online transaction
Vibrant Jewelry utilizes secured, 128 bit SSL encryption technology in order to protect your private information. Shop online worry-free. You may also click on the Verisign logo below to authenticate the our digital certificate.

Free gift packaging
People love getting jewelry as gifts, and Vibrant Jewelry is here to help. With a vast collection of jewelry at competitive prices, you are sure to find the gift of your choice. Vibrant Jewelry offers FREE deluxe gift-box to our customers with each and every order.

30-day money back guarantee
Vibrant Jewelry believes in complete customer satisfaction, and offers a 30-day money back guarantee on all our items. Please note that if you intend to return an item, do NOT wear it, as the polished surfaces of any jewelry is very susceptible to scratches. Only items that are received in their original conditions will be refunded. Please refer to our return policy for more details. Top

Support

Live Help
VibrantJewelry.com staff are online to answer any questions you may have. To initiate a chat, simply click on the "Click for Live Help" button located on the lower left column in the main page. A window will pop up, enabling you to communicate with VibrantJewelry personnel. Top

Warranty Information
All jewelry purchased from VibrantJewelry.com is warranted for 1 full year against any manufacturer's defects. If a jewelry item fails within that period of time, VibrantJewelry.com, at its discretion, will either repair or replace the item. Normal wear and tear, abuse, and the loss of precious, semi-precious stones or pearls from settings are not covered. A shipping and handling charge of $15 or 10% of the item’s cost (whichever is greater) will be charged to the customer. Due to variations of stones, gold weight, and polishing, the dimensions, carat sizes and weights may very slightly + or - 10% . Top